Frequently asked questions

All sales are final. The one exception: in the rare event we are unable to secure your tickets from the operator, a full refund is issued within 24 hours. Once confirmed, your booking is locked to the date you selected. We recommend choosing your visit date carefully before completing your order.

Yes. We rebook your visit to any open slot in the operator's calendar. Changes are handled by our concierge team—email or call us with your new preferred date. Requests are processed during business hours, and we confirm the swap within 2 hours. No fees apply for date changes.

Confirmed within 2 hours during business hours. You receive a confirmation email with your digital tickets attached. Tickets are delivered instantly by email once the operator validates your booking. Check your spam folder if nothing arrives within the window, then contact us directly.

You enter via the underground passage beneath the Place Charles de Gaulle. Do not attempt to cross the twelve-lane roundabout on foot—use the pedestrian tunnel accessed from the Champs-Élysées side (Avenue des Champs-Élysées or Avenue de la Grande Armée). The entrance is clearly marked with Arc de Triomphe signage.

There are 284 steps to reach the terrace at the top. The climb is via a spiral staircase with no elevator access for visitors. The terrace sits at 49.54 meters height and offers panoramic views across Paris, including the Champs-Élysées, the Louvre, and La Défense. Plan for a moderate physical effort.

The terrace is not accessible—there is no elevator for public use, only stairs. The ground level, including the Tomb of the Unknown Soldier and the permanent exhibition space, is accessible via the underground passage. Visitors with mobility limitations can experience these areas without climbing.

Your ticket grants access to the full monument: the terrace with 360-degree views, the permanent exhibition inside (designed by Maurice Benayoun and Christophe Girault, opened February 2007), and the ground-level Tomb of the Unknown Soldier. You can spend as long as you wish exploring once inside.

Yes. Photography for personal use is permitted throughout the monument, including the terrace and exhibition spaces. Tripods and professional equipment may require advance permission. The view from the top is one of the most photographed perspectives in Paris—bring your camera.

Bring your digital ticket (printed or on your phone), a valid photo ID, and comfortable shoes for the 284-step climb. A jacket is recommended even in summer—the terrace can be windy. Large bags and backpacks are not permitted; small personal items are fine. No food or drink inside.

Yes. The Arc de Triomphe remains open in rain, wind, and cold. The terrace is exposed to the elements, so dress accordingly. In extreme weather (high winds, lightning), the terrace may close temporarily for safety, but the interior exhibition and ground level remain accessible. Check conditions before your visit.

Yes. Children under 26 who are EU residents enter free (show ID at entry). The 284-step climb is manageable for most children over age six. Supervise young visitors closely on the terrace—there are protective barriers, but the height is significant. Strollers cannot be brought up the stairs.

Plan 60 to 90 minutes. The climb takes roughly 10 minutes, and most visitors spend 30 to 45 minutes on the terrace enjoying the views and reading the interpretive panels. The interior exhibition adds another 15 to 20 minutes. You may stay longer if you wish—there is no time limit once inside.

Beneath the vault lies the Tomb of the Unknown Soldier from World War I, interred on Armistice Day 1920. An eternal flame burns at the site, rekindled every evening at 6:30 PM in a public ceremony. The tomb commemorates unidentified fallen soldiers from France's wars. You can view it from ground level.

Yes. The interior walls list 660 officers, including 558 French generals of the First French Empire; names of those killed in battle are underlined. The attic features 30 shields engraved with major French victories from the French Revolution and Napoleonic Wars. The four supporting columns list major battle names.

Yes. Select the total number of visitors when booking—adults, children, or any mix. All tickets are delivered together in one confirmation email. Each person in your party uses the same digital ticket set. Group rates are not available through our concierge tier; pricing is per-person at the all-in concierge price.